Items must have all original tags and product packaging
Items must be clean and contain NO PET HAIR
Items returned within 15 days of delivery may be refunded via store credit or by refund
Items returned within 16-30 days after date of delivery will be refunded via store credit only
NO RETURNS ON COSTUMES (Only Exchanges or Merchandise Credits can be issued)
(Returns that do not meet the criteria above will be returned to you at your expense)
ALL RETURNS ARE SUBJECT TO A 20% RESTOCK FEE.
*In Effect As of Dec 25th 2016
Only merchandise credits can be given to international customers who send back items for return.
*All International returns are subject to a 20% restock fee
May be made within 30 days of delivery date.
RETURN OR EXCHANGE INSTRUCTIONS:
Please EMAIL US ONLY in regards to any returns, cancellations, or exchanges.
A cancellation must be received within 24 hours of placing your order.
*ALL CANCELLATIONS ARE SUBJECT TO A 10% CANCELLATION FEE
In order to cancel an order, please email us at email@example.com
Please contact us at firstname.lastname@example.org
Items can be returned to us for a full refund OR A replacement ----We must be notified within 3 days of you receiving the item if it is defective.
Back Orders/Discontinued Items:
Back ordered items are shipped as soon as they become available and the customer is notified as soon as possible
We carry over 3500 items and try to keep our inventory as up to date as possible,
The charge to ship oversized items is a low 14.99. Most oversized items are this rate, however special order items may be more.
We must receive an email from you before placing your order with us if you would like RUSH shipping for your order.
Please email this information to email@example.com
We would need to check our inventory to see if they are available for RUSH